Are you a business owner, online seller, or retailer looking for a trusted delivery partner? We offer customized logistics solutions, dedicated account management, and competitive rates to support your business growth.
Liability Disclaimer
Simple Express (Pvt) Ltd. will exercise reasonable care and diligence in delivering your items. However, we explicitly disclaim liability for any loss, damage, or delay arising during the handling and transportation of your parcels. By utilizing our services, you acknowledge and accept that Simple Express (Pvt) Ltd. is not financially or otherwise responsible for any damage, breakage, loss, or deterioration of parcels or contents.
Packaging and Content Responsibility
You, as the sender, are solely responsible for ensuring that your items are securely and appropriately packed and labeled. Simple Express (Pvt) Ltd. reserves the right to refuse parcels deemed inadequately packaged or containing prohibited items.
Prohibited Items
The following items are prohibited from shipment:
- - Hazardous or dangerous goods
- - Perishable items without proper packaging
- - Illegal substances or items
- - Valuables such as jewelry, cash, or negotiable instruments
- - Food items
- - Live animals, plants, or other living organisms
If prohibited items are discovered, Simple Express (Pvt) Ltd. reserves the right to refuse service and notify relevant authorities.
No Refund Policy
Simple Express (Pvt) Ltd. maintains a strict no refund policy. Payments made for our services are non-refundable under any circumstances.
Delivery Terms
Deliveries will be made according to the timelines agreed upon at the booking time. While we strive to adhere to these timelines, delays may occasionally occur due to circumstances beyond our control, such as weather conditions, traffic congestion, or other unforeseen events.
Payment and Fees
All fees for our services are due upon booking unless otherwise agreed in writing. Any unpaid fees may result in suspension or cancellation of your delivery services.
Changes to Terms
Simple Express (Pvt) Ltd. reserves the right to amend these terms at any time without prior notice. Changes will be posted on our website, and continued use of our services constitutes your acceptance of these terms as updated.
Governing Law
These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. By using our services, you confirm that you have read, understood, and agree to these Terms of Service. For any questions or clarifications, please contact our customer support team.