Booking a courier service should be a simple and hassle-free experience, but many people make common mistakes that can result in delays, extra costs, or lost packages. Whether you're shipping a personal parcel or an e-commerce order, avoiding these mistakes will help ensure a smooth delivery process. Let’s look at the top 5 courier booking mistakes and how to avoid them.

01 . Incorrect or Incomplete Address Details

One of the biggest reasons for delivery failures is incorrect or incomplete address information. Even a small mistake can result in delays or failed deliveries.

Common Mistakes

• Misspelled street names or wrong building numbers.
• Missing postal codes or landmark details.
• No recipient contact number for verification.

How to Avoid

• Always double-check the recipient’s address before booking.
• Include the postal code, apartment number, and nearest landmark.
• Provide an active contact number to avoid delivery issues.

02 . Choosing the Wrong Delivery Option

Not all courier services are the same, and choosing the wrong option can lead to unexpected delays or higher costs.

Common Mistakes

• Selecting standard shipping for urgent deliveries.
• Paying extra for express delivery when standard would suffice.
• Choosing a courier that doesn’t operate in the recipient’s area.

How to Avoid

• Always check the estimated delivery time before selecting a service.
• If time-sensitive, opt for express delivery to avoid disappointments.
• Verify the courier’s service coverage for the destination.

03 . Poor Packaging & Lack of Protection

Improper packaging can result in damaged items, especially for fragile goods like glassware, electronics, or sensitive documents.

Common Mistakes

• Using weak boxes or reused packaging with tears.
• No bubble wrap or padding for fragile items.
• Overfilling or underfilling the box, leading to movement inside.

How to Avoid

• Use sturdy, high-quality boxes with proper sealing.
• Wrap fragile items individually with bubble wrap.
• Fill empty spaces with packing peanuts or foam to prevent shifting.

04 . Ignoring Tracking & Insurance Options

Many customers forget to track their parcels or don’t opt for insurance, which can be risky, especially for high-value shipments.

Common Mistakes

• Not checking the tracking status and missing updates.
• Skipping insurance for expensive or important shipments.
• Not contacting the courier in case of delays or lost parcels.

How to Avoid

• Always choose a courier with real-time tracking features.
• For expensive items, select insurance coverage for extra security.
• Set up SMS/email notifications to stay updated on parcel movements.

05 . Not Checking the Courier's Terms & Conditions

Every courier company has different policies regarding prohibited items, return handling, and weight limits.

Common Mistakes

• Sending restricted items (e.g., batteries, liquids, perishable goods) without checking policies.
• Exceeding weight limits and paying unexpected extra fees.
• Assuming all couriers handle COD or international shipping.

How to Avoid

• Read the courier’s terms & conditions before booking.
• If unsure, contact customer support for clarifications on restricted items.
• Check for hidden fees related to weight, packaging, or delivery attempts.

Conclusion: Book Your Courier the Right Way!

By avoiding these common mistakes, you can ensure a smooth and stress-free delivery experience. Always double-check your details, choose the right service, and track your parcel for a hassle-free shipping process.

Need a reliable courier in Sri Lanka? Simple Express offers fast, secure, and affordable delivery services with real-time tracking and flexible shipping options.